At Anglo French we often recieve many questions from our customers ahead of their planned removal. Please see a full list below of our most frequently asked questions and our answers.
What areas of the UK do you cover?
We operate a fast and efficient service for Great Britain, including mainland England, Scotland and Wales, excluding surrounding islands and territories and Northern Ireland. For more information, contact our team or give us a call on 01622 690653.
What areas of France do you cover?
We operate a fast and efficient service for all regions of France. As UK and France removal specialists, we have a deep knowledge of France and its regions. For more information contact our team or give us a call on 01622 690653.
Do you do removals from France to the UK?
Yes we offer full removal services from France to the UK and from the UK to France. For more information contact our team or give us a call on 01622 690653.
Do you offer a full removal service?
Yes, we have been offering a full removal service for over 30 years, helping people move to almost every location in France. For more information see our full removals page.
Do you offer a part removal service?
Yes, we offer a part removal service. A part removal is perfect for those who have more time to plan their removal, and is often cheaper than a full removal. For more information see our part removals page.
How big are your vehicles?
Our vehicles range from 15m3 to 110m3 in volume, and 6m to 18m in length. This means we are able to cover any size household, from part to full removals.
What items do you transport?
We transport any household items, outdoor furniture and even plants. We also transport a range of vehicles, from cars and motorcycles, to mini diggers and tractors.
If you’re unsure if we will be able to transport an item, or would like more information on what we can transport, contact our team or give us a call on 01622 690653.
Do you transport vehicles?
Yes, we can transport a range of vehicles, including cars and motorcycles and tractors and mini-diggers. We have over 30 years experience transporting vehicles to almost every region in France.
If you would like more information, or want to find out if we can transport your vehicle, contact our team or give us a call on 01622 690653.
Do you transport animals?
No, unfortunately we do not transport animals as part of our removals service.
My property has limited access, is this a problem?
If your property has limited access, we would be happy to arrange a shuttle van for your removal. We also offer a transhipment service, if it is easier to collect your items for another location. For more information, contact our team or give us a call on 01622 690653.
Can I store my items with you?
Yes, in addition to providing a full and part removals service, we offer secure storage at our facility in Maidstone, Kent.
Whether you are looking for long term or short term storage, our facilities our fully alarmed, heat-controlled and insured to protect your items.
Head to our storage page for more information, contact our team today, or give us a call on 01622 690653.
Can you pack my items for me?
Yes. At Anglo French we offer a full, professional packing service, including a full and fragile packing service.
Our team is fully trained in export packing, and have a vast knowledge of packing a range of fragile, expensive and delicate items internationally.
For more information on our packing service, head to our packing page, or get in touch with our team today on 01622 690653.
I want to pack my items myself, do you provide packing materials?
Yes, we are happy to provide a range of professional packing materials ahead of your removal. This includes:
If you want to pack your items yourself, it is important that your packing is done before our removal team arrives to transport your items.
For more information on self-packing, head to our packing page, or get in touch with our team today on 01622 690653.
Do you load and unload all items?
Yes, we will load and unload all items as part of your removal. If you have packed the items yourself, try and put them together in one area so our team have quick and easy access.
If we are packing your items for you, leave your items where they are and we will handle the rest. For more information contact our team or give us a call on 01622 690653.
What do I need to do on the day?
On the moving day you just need to relax and let us take care of the worry and stress.
Can I track my items during transit?
Your driver will keep in touch regarding your expected delivery time. For more information, contact our team or give us a call on 01622 690653.
How long does it take for my items to reach the destination?
We aim to deliver any size move normally within a week from collection. For more information contact our team or give us a call on 01622 690653.
Do you offer a transhipment service?
Yes, we offer a transhipment service, which allows for your items to be shipped to an intermediate destination before your final destination. For more information, contact our team or give us a call on 01622 690653.
How much will my removal cost?
The cost of your removal is dependent on a variety of factors including:
We can however provide an estimation. The average price for a 4 bedroom household full removal to France is around £4500.
Part removals are slightly harder to estimate and can depend on collection and delivery timings and m3, but are generally £80 per m3.
Please visit our page Average Removal Costs to France for more detailed information and estimated prices for removals to France.
For a free quote tailored to you, head to our free quote page. If you have any further questions about what your removal could cost, contact our team today, or give us a call on 01622 690653.
Can I pay in instalments?
Unfortunately no. Payment must be paid in full 7 days before your removal date. For more information contact our team or give us a call on 01622 690653.
Do I have to pay a deposit?
No. Payment must be made in full 7 days before your removal date. For more information, contact our team or give us a call on 01622 690653.
What payment methods do you accept?
We prefer bank transfer or any form of card payment. For more information contact our team or give us a call on 01622 690653.
Are my items insured?
We offer insurance cover up to £100,000 for items while they are in transit.
If we pack your fragile items for you, this will be covered under our insurance policy.
To find out more information about our insurance policies, or are wondering if a specific item will be covered by insurance, contact our team today, or give us a call on 01622 690653.
What happens if my items get damaged?
If your items get damaged in transit, you will have 7 days to make a claim for any damage or loss. For more information contact our team or give us a call on 01622 690653.
We just wanted to say thank you for such a brilliant and seamless service. You will remember that your quotation came in at about 50% cheaper than the two bigger companies and obviously we were worried that would reflect in the service.
From your response time, to the lovely people we chatted to in Maidstone with our mutiple questions, letting us add to our load at no extra charge, to yesterday's experience when Nino and his mate arrived, everything has been quite brilliant.
They called us an hour before arrival and were both so cheery and obliging despite their obvious long drive and need to get to the next pick up. We had two different locations for our furniture plus we changed our minds a couple of times and literally nothing was too much trouble - Nino's manipulation of that giant blue monster around the tiny farm lanes was quite breathtaking!
Great job! Please thank your team.
Heather and David, Trèbes
I am writing to say thank you so much for the smooth moving process. From beginning to end you could not have done better. I'd like to put in a complimentary word for the three guys who you sent to load and unload. Service without servility is always the perfect combination. They were all extremely convivial whilst getting on at the same time, meticulously careful with the items being transported and cheery without being "goonish".
Your original quote was handled most efficiently by Jasmine from initlal enquiry through to date setting, payment etc and the quote itself was highly competitive. Your own communication skills were faultless and I felt like I knew exactly what was going on at any one time.
I, quite frankly, cannot fault the service provided, you could not have done better and I am very happy with the price too.
Well done to all the team!
Best wishes for all your future projects.
Di Miller, Kent
Dear Mark and Stephanie,
I would like to let you know what an excellent job Rob and Jake did this afternoon. It was not an easy place to which to get their lorry and they had to carry things down to the front gate. But nothing phased them and they remained cheerful and professional. I will unhesitatingly recommend your firm to anyone needing transport to or from the UK.
With many thanks for your help.
Rosemary Barrow, Essex